Logo: Jonal Labs

Customer Satisfaction Questionnaire

Dear Sir/Madam,

We would be grateful if you could spare a few minutes to complete this questionnaire, which forms an integral part of our drive to continuously improve customer satisfaction.

The ‘Comments / Suggestions for improvement’ section is reserved for your comments regarding our current performance and any suggestions you may have that could improve future performance. 

Form 8.2.1-4 Rev B 
QMS Record (Retention 3 yrs) 

Scoring Key

Extremely Satisfied Satisfied Dissatisfied Extremely Dissatisfied  N/A
5 4 3 2 1

(* Denotes Required Fields)

Response to enquiries and method of communication:
Technical assistance:
Delivery to schedule:
Accuracy and completeness of paperwork:
Reaction time to complaints:
Product packaging:
Comments / Suggestions for Improvement:
Questionnaire Completed By: