Customer Survey

Dear Sir/Madam,

We would be grateful if you could spare a few minutes to complete this questionnaire, which forms an integral part of our drive to continuously improve customer satisfaction.

The ‘Comments / Suggestions for improvement’ section is reserved for your comments regarding our current performance and any suggestions you may have that could improve future performance. 

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Please tell us about yourself: (* denotes required fields)

Organization: *

Name: *

1. Does your organization view Jonal Laboratories as part of its development strategy?  1   2   3   4   5

If not, how do we achieve this?

2. How would you rate Jonal Laboratories in terms of relationship?  1   2   3   4   5

How could we improve our relationship?

3. How would you rate Jonal Laboratories’ overall communication?  1   2   3   4   5

How could we communicate better?

4. How do you view Jonal Laboratories’ on time payments?  1   2   3   4   5

Please give additional comments if needed:

5. How do you view Jonal Laboratories’ quality processes from point of order placement to point of product acceptance?  1   2   3   4   5

Please provide additional comments if needed:

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Form 8.2.1-4 Rev B 
QMS Record (Retention 3 yrs)